Completely Retail Marketplace
[London] Event
General Terms and Conditions
Part A
Your attention is particularly drawn to the provisions of clause 6 (Cancellations and Changes) and 18 (Limitation of Liability)
1. The Completely Retail Market Place [London] Event
1.1 The Completely Retail Marketplace [London] Event (the Event) will take place on Tuesday 29th April 2025 at Old Billingsgate Market, 1 Old Billingsgate Walk, London EC3R 6DX (the Venue) between the hours of 8.00am and 7.30pm and on Tuesday 30th September and Wednesday 1st October 2025 at Old Billingsgate Market, 1 Old Billingsgate Walk, London EC3R 6DX (the Venue) between the hours of 8.00am and 7.30pm.
1.2 The Event is open to agents, landlords and occupiers (normally retailers) and various booking options are available depending on whether they wish to attend as:
1.2.1 Sponsors
1.2.2 Delegates
1.3 Further details about the Event can be found in the Event Manual which will be available to sponsors at the time of booking.
2. About Us
2.1 The Event is operated by Completely Events Ltd, a company registered in England and Wales with Company Number (08325177) and whose registered office is at Completely Events Ltd, 32-38 Saffron Hill, London, England, EC1N 8FH (the Organiser, our, we, us).
2.2 Our VAT number is 209 0134 48.
2.3 We operate the website crmarketplace.com (the Website).
3. How to Contact Us
3.1 To contact us, telephone us on +44 (0) 1483 238697 or email us at info@completelyevents.com How to give us formal notice of any matter under the contract is set out in clause Notices.
4. How to Make a Booking
4.1 Booking requests can be made:
4.1.1 in person, via email or by telephone; and and such requests constitute an offer by the client named in the booking request as the party requesting the booking (Client, you, your) subject to these Terms and Conditions (Terms).
4.3 Please note all booking are strictly at our discretions and subject to availability.
4.4 Any samples, drawings, descriptive matter or advertising issued us, and any descriptions or illustrations contained in our catalogues, brochures or on our Website are issued or published for the sole purpose of giving an approximate idea of the Event, stands, space and/or services described in them. They will not form part of the Contract or have any contractual force.
4.5 Please note that all Clients and those attending the Event as their representatives/delegates (Delegates) must be aged 18 years or over at the date of the Event.
5. These Terms
5.1 These Terms apply to the Contract to the exclusion of any other terms that you seek to impose or incorporate or which are implied by law, trade, custom, practice or course of dealing.
5.2 Most of the Terms are relevant to all Contracts but Part B only applies to those Clients taking a Sponsors Package for the Event (Sponsors).
5.3 It is the responsibility of the Client to ensure that all of its Delegates are aware of these Terms and comply with them at all times. The Client will be liable to us for any breaches by its Delegates.
6. Cancellations and Changes
6.1 Bookings are generally non-transferable but at our discretion we may agree to transfer bookings for instance if you wish to transfer a Delegate Pass to another of your employees.
6.2 If you wish to make a change to your booking, let us know as soon as possible and we will confirm if it is possible and any implications associated with your requested changes (such as changes to our charges). We are not obliged to agree changes.
6.3 If you wish to cancel your booking then no credits or refunds will apply.
6.4 If we cancel, suspend or postpone the Event we will let you know as soon as reasonably possible.
6.5 We reserve the right to change the Venue for the Event and if this happens we will give you as much notice of the change as reasonably possible in the circumstances.
6.6 We will not be liable to you for travel, accommodation or other costs you incur where we cancel, suspend, postpone or relocate the Event.
7. Charges
7.1 Our charges for your booking will be as set out in your proposal, unless we agreed otherwise with you during the booking process.
7.2 During the booking process we ask for certain information so we can determine the appropriate charges. If the wrong information is provided (for instance a booking is made on the basis that you are an occupier when you are an agent) then we reserve the right to amend the booking accordingly and invoice you for any additional charges which would have been charged should the correct information have been provided (such invoices will be payable on demand).
7.3 All charges are exclusive of VAT which will be payable in addition at the prescribed rate.
8. Payment
8.1 Where you have booked on the Website you must pay by debit or credit card during the checkout process. In all other cases, once we accept the booking we will issue you with an invoice. If the Event is scheduled to take place more than 30 days after the invoice date, then you must pay the invoice in full in cleared funds within 30 days of the invoice date but in all other cases, payment must be made in full and in cleared funds on receipt of the invoice.
8.2 Time is of the essence for payment. Tickets will not be issued until payment has reached our account.
8.3 Invoice payments can be made either by credit or debit card, AMEX (card charges may apply), bank transfer or cheque made payable to ‘Completely Events Ltd’. For bank transfers, funds should be transferred directly to the following bank account: HSBC Account Number: 41475282 – Sort Code: 40-11-60 Account: Completely Events Ltd.
8.4 Please quote our invoice number and the Client’s name as a reference. If paying an invoice by bank transfer within 7 days of the Event start date, please email a copy of the remittance advice to info@completelyevents.com in order to complete the booking. Please ensure that the Client’s name, organisation and invoice number (if known) are clearly stated.
9. Late Payment
9.1 If you fail to make a payment due to us under the Contract by the due date, then without limiting our other remedies, we may:
9.1.1 charge you debt recovery costs and interest. Interest will accrue on the overdue sum each day from the due date for payment of the overdue sum, whether before or after judgment, at 4% a year above the Bank of England base rate from time to time but at 4% a year for any period when that rate is below 0%;
9.1.2 refuse you and your Delegates admittance to the Event (including refusing you access to your stand if you are a Sponsor) (at our discretion we may permit admittance where payment is made by credit/debit card on the day of the Event);
9.1.3 use any stand allocated to you pursuant to the Contract in such a way as we think fit;
9.1.4 exclude you and your Delegates (as applicable) from:
(a) any promotional materials for or at the Event including the Event Guide, Delegate List, and advertising/marketing materials or collateral; and/or
(b) accessing the delegates portal (see clause Our Delegate Portal); and/or
9.1.5 terminate the Contract.
10.1 You and your Delegates must at all times:
10.1.1 comply with such health & safety, security, and other policies issued from time to time by us and the owner/lessee of the Venue;
10.1.2 conduct themselves in an appropriate and professional manner. It is your responsibility to notify your Delegates of such requirements and procure their compliance.
11. Indemnity
11.1 You will indemnify us and the owner/lessee of the Venue in full against all losses, damages (including loss or damage to property of business), liability, claims, costs, fines, penalties, and expenses (including reasonable legal expenses whether or not proceedings are brought) awarded against or incurred or paid by us and/or owner/lessee of the Venue as a result of or in connection with:
11.1.1 the accidental death or injury to any person and/or damage to their property, to the extent that such death, injury, or loss arises out of any act or omission of you or your Delegate;
11.1.2 any breach of the Contract by you or your Delegate; and
11.1.3 any claim made that our use of any rights (including intellectual property rights (such as (without limitation) trademarks, service marks, and business names)) granted by you to us by the Contract infringes the rights (including intellectual property rights) of any third party.
12.1 Refreshments are provided throughout the day at the Event, and there is a drinks reception from 4.30pm. Further details can be found in the Event Manual. If you have any specific dietary requirements, we ask that you let us know as soon as possible.
12.2 No Sponsor or Delegate may provide any form of food or drink to any Delegates at the Event (free of charge or otherwise) without our prior written permission.
13. Termination
13.1 Without affecting any other right or remedy available to us, we may terminate the Contract with immediate effect by giving written notice to you if:
13.1.1 you commit a material breach of any term of the Contract and (if such a breach is remediable) you fail to remedy that breach within 14 days of being notified in writing to do so;
13.1.2 if you (or any Delegate of yours) is involved in any situation or activity which may, in our reasonable opinion, reflect unfavourably on our or the Event’s reputation;
13.1.3 you take any step or action in connection with your entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction; or
13.1.4 you suspend, or threaten to suspend, or cease or threaten to cease to carry on all or a substantial part of your business.
14. Our Delegate Portal
14.1 Delegates with Passes will be provided with access to our Delegate Portal (Eventcase) which allows such Delegates to access the Delegate List and to arrange meetings at the Event with other Delegates.
14.2 Please note:
14.2.1 we do not give any warranty as to the availability, performance, or security and we cannot guarantee that it will be error or virus free; and
14.2.2 access to the system is subject to the acceptance of separate terms and conditions.
15.1 We will use any personal information you provide to us in accordance with our Privacy Policy.
16. Wi-Fi
16.1 Free Wi-Fi access is available at the Event. Please note this may be subject to fair usage restrictions and is only suitable for general web browsing and not streaming.
16.2 The free Wi-Fi is provided by a third-party provider, and access is subject to acceptance of separate terms and conditions. You will need to create an account and log into the service. Any personal information you provide to the Wi-Fi provider will be subject to their privacy policy.
16.3 Whilst we will use our reasonable endeavours to facilitate access to such free Wi-Fi, we do not guarantee its availability or make any warranty that it will be error or virus free, or about its performance or the security of data transmitted pursuant to it.
17. Our Intellectual Property
17.1 All:
17.1.1 trademarks used in the promotion, advertising, and marketing of our business or the Event together with associated artwork, design, slogan, text, and other collateral marking signs of ours that are used in connection with our business or the Event (including in each case any associated goodwill); and
17.1.2 all intellectual property rights (including, without limitation, copyright and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use and protect the confidentiality of confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world (IPR) in and to any materials produced for or in connection with the Event by us or on our behalf or jointly between us and you, will be our sole and exclusive property, and if you acquire by operation of law title to any such intellectual property rights, you must assign them to us on request.
18. Limitation of Liability
18.1 Nothing in this clause Limitation of Liability will limit our liability for:
18.1.1 death or personal injury caused by our (including our employees’, agents’, or subcontractors’) negligence;
18.1.2 fraud or fraudulent misrepresentation; or
18.1.3 any other act or omission, liability for which cannot be limited under applicable law.
18.2.1 any indirect or consequential losses (whether or not such losses were within the contemplation of the parties at the date of the Contract) in relation to any matter arising out of or in connection with the Contract;
18.2.2 loss of irrecoverable expenses sustained as a result of cancellation, abandonment, curtailment, postponement or removal to alternative premises; inability of the Client to open or keep open its stand/space due to damage to the Client’s property at the Venue (other than as a result of our action), or damage to the Venue itself; late or non-arrival of exhibits or failure to vacate the Venue within the contracted time;
18.2.3 physical loss of or damage to the Client’s property being brought to or at the Venue for the purposes of the Event.
18.4 Except as otherwise expressly provided in this Contract, all conditions and warranties, express or implied, in relation to the performance of our obligations under this Contract are hereby excluded to the maximum extent permitted by law.
19. Events Outside Our Control
19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control.
19.2 This is without prejudice to clause 6 (Cancellations and Changes), which sets out what will happen if we cancel, suspend, or postpone the Event.
20. Complaints
20.1 We will always try to resolve any complaints or disputes with you quickly and efficiently.
20.2 If you have any complaints about us, the Event, or your booking, please let us know by emailing us at info@completelyevents.com as soon as possible.
21. Notices
21.1 References to "writing" in these Terms include email.
21.2 Any notice given to a party under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first-class post or other next working day delivery service, or email.
21.3 A notice or other communication is deemed to have been received:
21.3.1 if delivered personally, on signature of a delivery receipt;
21.3.2 if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
21.3.3 if sent by email, at 9.00 am the next working day after transmission.
21.5 The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
22. General
22.1 Language
These Terms and the Contract are made in the English language only.
22.2 Entire Agreement
22.2.1 The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter.
22.2.2 Each party acknowledges that in entering into the Contract, it does not rely on, and will have no remedies in respect of, any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in the Contract.
22.2.3 Each party agrees it will have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
22.3.1 We may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of our rights and obligations under the Contract.
22.3.2 You may not assign, transfer, mortgage, charge, sublicense, subcontract, delegate, declare a trust over, or deal in any other manner with any or all of your rights and obligations under the Contract without our written consent.
Except as provided in these Terms, any variation of the Contract only has effect if it is in writing and signed by the Organiser and the Client (or their respective authorised representatives).
22.5 Waiver
A waiver of any right or remedy under the Contract or by law is only effective if it is given in writing and will not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law will not constitute a waiver of that right or remedy, nor will it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract will prevent or restrict the further exercise of that or any other right or remedy.
22.6 Severance
If any provision or part provision of the Contract is or becomes invalid, illegal, or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable.If such modification is not possible, the relevant provision or part provision will be deemed deleted. Any modification to or deletion of a provision or part provision under this clause will not affect the validity and enforceability of the rest of the Contract.
22.7 Third-Party Rights
22.7.1 The Contract is between the Client and the Organiser. Save as stated below, no other person has any rights to enforce any of its terms.
22.7.2 The owner/lessee of the Venue will be entitled to enforce such rights and benefits expressly afforded to it under the Contract as if it were a party to the Contract.
22.8.1 The Contract, and any dispute or claim (including non-contractual disputes and claims) arising out of or in connection with it or its subject matter or formation, will be governed by and construed in accordance with the laws of England and Wales.
22.8.2 Each party irrevocably agrees that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter.
Part B
The Terms in this Part B apply to Contracts with Sponsors.
23.1 Where you have booked a Sponsor Package, we will use our reasonable endeavours to provide you with the sponsorship rights and included passes as applicable to the Sponsorship Package you booked, details of which are set out in the package table.
24. Sponsor Rights and Included Passes
24.1 Where you have booked a Sponsor Package, we will use our reasonable endeavours to provide you with a stand which complies in all material respects with the specification set out in Appendix 2 for the Sponsor Package you booked, together with the included passes and other benefits as applicable to the Sponsor Package you booked, also set out in the package table.
25. Final Details Forms
25.1 We will send you a final details form. You must complete and return the final details form no later than the deadline we reasonably specify.
25.2 Please note failure to return this on time may result in our being unable to provide certain of the benefits/rights included in your package and, if this happens, we will have no liability to you.
26. Your Intellectual Property
26.1 You grant to us a worldwide, non-exclusive, royalty-free licence to use your trademarks together with any accompanying artwork, design, slogan, text, and collateral marketing signs (“IP”) for such period of time until you revoke such consent, for the delivery of the rights and benefits included in your Sponsorship or Exhibitor Package as applicable (such as for producing included branded materials and displaying on the Website and in the Event Guide) and to promote and exploit the Event in any media now known (including on a website or mobile application), including use on promotional material and merchandising.
26.2 For any branded materials for the Event included in your package, we will submit to you proofs for your approval. Such proofs shall be prepared in accordance with any brand standards that you provide to us from time to time. You must confirm to us whether or not such proofs are approved prior to any deadline we reasonably specify to you.
26.3 If you fail to confirm to us whether such proofs are so approved, we may, at our discretion, either treat your failure as confirmation that the proof is approved or we may be unable to provide certain of the benefits/rights included in your package, and if this happens, we will have no liability to you.
26.4 We give Sponsors a right of first refusal for booking the same package type for the next Completely Retail Marketplace Event we put on (package details may vary from event to event). We will write to you asking if you would like to book with us for the next event, and we will give you 30 days to respond.
26.5 If you respond after 30 days, we will still try to accommodate your booking, but this may not be possible in all cases (for instance if we have already sold that sponsorship package after the 30 days).
27. Insurance
27.1 All Exhibitors and those Sponsors who are allocated stands, tables, or areas, or who are providing any food or drink items for the Event (please note clause 12.2), are required to have in place Product, People, and Public Insurance with a limit of at least £10,000,000 per claim.
28. Stands and Floor Plan
28.1 We will determine the allocation of stands, tables, and areas at our discretion, and we do not guarantee any particular location to any Sponsor or Delegate, although we will use reasonable endeavours to meet any specific requests.
28.2 We may, at our discretion, amend the floor plan, including relocating any stands, tables, areas, entrances, exits, pathways, and amenities at the Event at any time.
28.3 Sponsors may bring marketing material and one roller banner to display within their stand, but you must not otherwise alter or remove items from the stand allocated to them or add any additional branding to the exterior of the stand.
28.4 Any rights in the Contract to use a stand, table, or area at the Event create a licence only and not a tenancy.
28.5 The Contract is personal to you, and you must not assign, transfer, part with, share, or sublet the whole or any part of any stand, table, or area allocated pursuant to the Contract, save with our prior written permission.
29. Your Event Materials
29.1 You must ensure that any advertising or promotional materials or products produced by you or on your behalf (including any we produce at your direction) and which are used or distributed at or in relation to the Event (Event Materials) comply with all applicable laws (including regulatory policies, guidelines, and industry codes) and the highest standards of business ethics.
29.2 You will indemnify us and the owner/lessee of the Venue in full against all losses, damages (including loss or damage to property of business), liability, claims, costs, fines, penalties, and expenses (including reasonable legal expenses, whether or not proceedings are brought) awarded against or incurred or paid by us and/or owner/lessee of the Venue as a result of or in connection with any claim arising out of or in connection with the manufacture, production, distribution, handling, advertising, consumption, or use of or otherwise relating to the Event Materials.
30. Conduct
30.1 You will not, without our prior written consent:
30.1.1 use cinematographs, photographic slides, amplifiers, flashing lights, and neon signs in the stand, table, or area allocated to you;
30.1.2 hold any competitions, lotteries, draws, or the like at or related to the Event;
30.1.3 use or display on the stand, table, or area allocated to you any third-party name; and/or
30.1.4 distribute or display any literature or handbills in respect of goods/services other than your own.
30.2.1 ensure that all gangways adjoining the stand, table, or area allocated to you are not blocked;
30.2.2 ensure that the stand, table, or area allocated to you is open to view and staffed by competent Delegates during the Event;
30.2.3 keep the stand, table, or area allocated to you clean, safe, and tidy;
30.2.4 comply with our reasonable requirements and lawful directions and the requirements of the owner/lessee of the Venue and/or any applicable authorities.
30.3.1 paste or otherwise affix or exhibit advertisements anywhere in the building except within the stand, table, or area allocated to you;
30.3.2 distribute advertising material from the gangways or any other location, save for your stand, table, or area;
30.3.3 exhibit products or services at the Event which, in our opinion, are inappropriate and/or not related to the purpose and scope of the Event.
30.4 We may, acting reasonably, require you to cease to use any handbills, advertisements, photographs, or other printed matter at the Event which, in our opinion, are inappropriate.
31. Your Property
31.1 We will not be responsible for any loss, theft, or damage to you or your Delegate’s property, such as personal possessions or promotional materials like brochures and roller banners. All such property must be removed from the stand, table, or area allocated to you promptly at the end of the Event. Any items not removed will be disposed of, and we will not be liable to you or your Delegates for any losses that occur.
32. Damage to Premises or Fitting
You are responsible for the cost of making good, restoring, or renewing in all cases of damage or dilapidation to the Venue (including, without limitation, the stand, table, or area allocated to you) or any part thereof, whether caused by you, your Delegates, or by any person or persons employed or engaged on their behalf.